148 Potential Disney College Program Phone Interview Questions

The Disney College Program interview is a big deal amongst potential CP’s. If you are currently in the process of “studying” for the interview, writing an outline for the interview, or simply want to look over potential questions, this post is for you. In the post I decided to share the questions, not an outline of what your answers should be. Remember, your answers need to be unique to you. These recruiters have done this for a while and are pretty good at sensing if you’ve looked at questions. Be unique and stand out as a potential CP, I promise it’s a good idea!

Basic and Program Related Questions

Why do you want to do the Walt Disney World College Program?

What are you most looking forward to?

What makes you stand out from other candidates/why should you be accepted?

What does Disney mean to you?

How do you feel about working/living states away from home?

What do you plan on doing after the program?

Tell about favorite movie, character, etc.

What can you offer the company?

What would you look for in a CP applicant?

How will the program help you professionally?

Are you willing to maintain the Disney look?

Have you ever been to Disney World/Disneyland? Did you like it and why?

Discuss a magical moment you personally had within the parks.

Have you ever lived with roommates? How would you resolve potential conflicts?

Work Related Questions

Do you mind working outside in the Florida heat or inside in cold air conditioning?

How would you handle an emergency?

Would you rather work independently or in a group setting? Would you rather work in a slow or fast-paced environment?

How would you handle a guest who doesn’t speak English but needs help?

Do you mind working mornings, evenings, late nights, weekends and holidays?

How would your coworkers describe you in 3 words?

How would your manages describe you in 3 words?

How would you interact with guests? How would you make their day?

How would you handle a displeased guest?

Which park or resort would you prefer to work?

How would you deal with repetitive work days?

Can you tell me about a time that you were a team player?

What does team work mean to you?

How have you handled an emergency/how would you handle one?

Name a time when you went out of your way to make a guest feel special.

Tell me about a time you had to deal with a difficult guest, co-worker, or manager.

Name something you didn’t like about your past jobs.

Discuss a conflict you had with a previous manager.

What are your strengths and weaknesses?

Role Related Questions

What are your past job experiences and how do they relate to the roles you chose?

What are your top/most qualified 3 to 5 roles?

Would you consider taking a role you put low/no interest in?

Potential Character Attendant Questions

Why would you like to be a character attendant?

How would you answer a guests’ question of ‘how is __ in two parks at once’?

How would you answer a guests’ question of ‘why can’t characters talk’?

What would you do if a child is being rough with a character?

What does character integrity mean to you?

What would you do if a child was afraid of a character?

How would you explain Mickey in two parks at once?

What would you tell guests if you had to turn them away because a line was closed for the day?

What would you tell guests if a character had to take a break before coming back out?

Potential Character Performer Questions

What does character integrity mean to you?

How do you act?

Have you ever been to an audition before?

Do you have any experience in theatre, dance, acting, or performing in general?

How would you handle a child that is afraid of you?

Potential QSFB Questions

Would you be willing to wash dishes or bus tables?

Are you comfortable preparing simple food items which may include using a fryer, grill, or other cooking equipment?

Are you comfortable selling alcohol?

Are you able to multitask?

How do you feel about working independently at a food cart?

Are you comfortable handling cash and using a cash register?

If a package of chips comes at $1.50 each, and a guest wants 3, and gives you $10, how much change do you give back?

Potential Floral Questions

Do you have any experience in making gift baskets?

Would you be able to drive a larger truck?

Would you be comfortable with heavy boxes/items?

Potential Attractions Questions

How do you feel speaking in front of large groups?

Can you memorize and remember long speeches (spiels)?

What would you do if a child wanted to ride Splash Mountain but was too short?

What would you do if a guest wanted to get on an attraction but it was out of service?

If you were doing a task that was repetitive, how do you keep yourself interested in it?

How do you feel about operating a ride?

Would you be willing to help with crowd control during a parade?

What would you do if you messed up a spiel?

Potential Seater Questions

Are you willing to spend long periods of time rolling silverware and folding napkins?

Are you comfortable handling cash and using a register?

What would you tell a guest if they wanted to eat at a restaurant, but there are no tables available for several hours?

Have you ever managed a seating chart or are you willing to learn?

What qualities should a seater have?

Potential Merchandise Questions

What would you do if someone wanted an item and the shop was out of it?

If a package of chips comes at $1.50 each, and a guest wants 3, and gives you $10, how much change do you give back?

Are you comfortable suggesting items to a guest based on first impressions?

What would you do if someone wanted an item and the shop was out of it?

Are you willing to work independently outdoors at a cart?

If your phone is ringing, you are checking a person out, and someone in the store needs help with an item, what do you do first, second, and last?

Are you comfortable with handling cash?

How do you handle pin trading?

Potential Convention Guide Questions

How would you handle a guest that isn’t involved in an even asking a question, while you were walking with a large group attending the event?

Potential Custodial Questions

Can you handle working outside in the heat, rain, or cold for up to 8 hours a day?

Are you allergic you any chemicals, cleaning supplies, or latex?

Are you willing to bus tables in restaurants and outdoors?

Are you comfortable working with cleaning chemicals?

Are you comfortable with emptying trashcans and lifting heavy garbage bags?

Have you ever had cleaning experience?

Can you handle talking to multiple people and multitasking?

Potential Bibbidi Bobbidi Boutique/Pirates Leaque Questions

Have you had experience doing make-up and hair?

What experience do you have with children?

How would you handle a parent or child that did not like the make-up or hairstyle or thought it was too much?

How would you react if a little girl was hesitant about getting dressed up or having her hair and make-up done?

Potential Concierge Questions

What do you think the duties of the concierge are?

How are you experienced in this role?

Do you have any cash handling experience or experience handling large sums of cash?

How would you make each guest feel special?

Potential Housekeeping Questions

Are you comfortable working with cleaning chemicals or are you allergic to any cleaning products?

How do you feel about working in a guest’s room while they are not there?

Are you able to work independently with little to no guest contact?

Potential Hospitality Questions

How would you make a guest feel special as they are beginning their Disney vacation?

How do you feel about being trained on a computer reservation system?

What would you do if you were working the front desk and the guest wanted a non-smoking pool view room and there were none available?

Potential PhotoPass Photography Questions

Are you comfortable with operating digital cameras/heavy equipment?

How do you feel about a guest refusing a picture?

How do you feel about achieving monthly sales goals and suggesting products?

Are you comfortable working in several different parks, potentially all in the same week?

Potential Lifeguard Questions

Are you willing to work in another role during off-peak seasons?

Are you comfortable working for long periods of time in the Florida heat?

What would you do if a guest was not tall enough to ride a ride?

Are you comfortable with spending long periods of time standing in water?

Do you believe you are able to pass the swim test?

What would you do in the event of a guest injury or illness?

Are you CPR/lifeguard certified?

Potential Recreational Activities Questions

Do you believe you will be able to pass the swim test?

Are you willing to train with watercraft, arcades, and other recreational facilities?

How do you feel about working for long period of time outdoors and around water?

Are you willing to work in another role during the off-seasons?

Potential Bell Service Dispatch/Greeter Questions

Are you comfortable talking to guests on the phone?

Are you willing to and able carry heavy luggage?

Are you comfortable being the first cast member that a guest interacts with on their vacation?

Potential Transportation Questions

Do you have a valid driver’s license?

Why do you think transportation is so important at Disney?

Are you comfortable talking to other Cast Members via radio?

Are you comfortable memorizing and delivering long speeches?

Are you willing to help with crowd control during parades?

What would you talk about with guests while waiting for transportation?

Have you ever dealt with large groups of people at one time?

How do you feel about driving large vehicles filled with guests?

How do you keep everyone on board safe?

Do you have experience transporting large groups of people?

Can you drive/operate a vehicle/boat or ever worked on a system like the monorail?

Potential Hopper Questions

Are you willing to learn the set-up and layout of multiple parks, areas, and stores?

Are you comfortable with working in multiples locations and parks?

Potential Children’s Activities Questions

How would you entertain children with no toys?

Do you have experience with children?

Are you comfortable cleaning up after children?

Will you be willing to teach a line dance?

Potential Costuming Operations Questions

Are you willing and able to carry heavy costumes to different locations?

Are you comfortable operating an advanced costume check-out computer?

Would you be comfortable working independently?

Are you willing to operate basic laundry equipment?

How do you feel about working “backstage” with minimal guest contact?

Potential Vacation Planner Questions

What do you think the duties of a vacation planner are?

How do you feel about working in multiple parks, potentially all four in a week?

What do you think the duties of a vacation planner are?

Are you comfortable working with a computerized ticket system offering over 128 different ticket combinations?

How do you work under pressure?

Hopefully this post was helpful to you! If you noticed your role wasn’t listed or you know of other questions I should add within the list, please let me know in the comments below! If you are preparing for your phone interview, I wish you the best of luck! You will do great, promise!

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