7 Things Every Disney Cast Member Wants You to Know

Disney World. It truly is one of the most magical places on earth. Where else can you go from being a Jedi to dining with princesses to adventuring to the ‘happy place’ on Splash Mountain? Disney is truly the place for kids and kids at heart. And while as cast members we understand that people are paying thousands of dollars to visit our ‘playground’ there are somethings that cast members want guests to know. I’m not saying this to ruin your pixie dust or ruffle any feathers, because I promise I completely understand that you’ve worked hard to go on a once in a life time trip. But in all honesty, I can say you will have a more magical visit if you take these tips to heart.

  1. We can’t control the weather

While it seems silly to include this on my list, let alone to have it as the first item on my list, it’s something that needs to be included. Unfortunately, we can’t control the weather. There is nothing we can do about rain, cold weather, hurricanes, strong wind, grey days, etc. While it isn’t fun to have to deal with rain during your trip, it is something to be prepared for. Plus, Splash Mountain is the best ride to head to during the rain.

  1. We have no idea which rides are down, how long they will be down, or how long the wait is

As cast members while we are here to help you, we aren’t up to date on what rides are down, how long they will be down, or how long the wait is unless we are a cast member that works at that attraction. While yes we are in the park, we aren’t informed about these things because our concentration is on helping on guests. Even attractions cast members won’t know other wait times or how long a ride will be down for. You typically will have to go straight to the source to ask a cast member there about what is going on and even then they sometimes don’t have information to give out.

  1. If you are nice to a cast member, we will go out of our way to make magic for you

I can’t stress to you enough how far out of our way we will go to make magic for you especially if you are nice even though you are having a bad day. We love seeing the smile and excitement a guest has when we have made magic for them.

  1. There is no such thing as a “perfect Disney day”

I heard this expression from a guest I was assisting and I couldn’t see it as more true. You can’t come to Disney and plan a “perfect” day because typically at least one thing will go wrong. The carts for turkey legs will close sooner than you expected, the souvenir you waited to buy until the last day will be sold out, your favorite ride will be closed, you won’t get the reservation you wanted, etc. But that’s were Disney magic comes into play. While it might not be what you had originally planned, there are always more amazing magical things to do and try in Disney. When the guest I was helping told me about this they said that they had been too late to get cinnamon rolls one day they ended up finding their favorite Disney treat, Dole Whips.

  1. Disney still has rules

Even the most magical place on earth has its rules. We can’t sell you the purchase with purchase items without you spending a certain amount, you can’t run through the park, a princess dress can’t have the ink tag taken off while your little princess is wearing it, we can’t give you the DVC or AP discount without seeing a physical card or seeing you pull it up on the My Disney Experience App, and so on. While it is a magical place, the magic still has restrictions.

  1. If we ever have to raise our voice when talking to a guest, yes, we absolutely are allowed to do so

While this happens more often with security, attractions, food, and non-merchandise cast members, if we have to raise our voice with a guest, yes, we are allowed to do so. While I won’t get into details about the reasons I’ve had to raise my voice with guests, I can’t tell you the number of times I’ve had a guest then tell me that I’m not supposed to yell and I’m ruining the magic. Yes, it ruins the magic. I will admit that it isn’t so magical to hear anyone yelling in the parks unless they are on one of our thrill attractions. But I will say that if a cast member raises their voice, we are absolutely allowed to do so and it is typically for the safety of ourselves, our fellow cast members, and our guests. (It also isn’t very fun to raise our voices, so please be safe while in the parks)

  1. We want you to have a magical visit. We will give you all of our tips to a great day in the parks if you give us the chance to

As I said before, as cast members we understand that you’ve saved and sacrificed a lot to be able to come to Disney. We want to you get the most out of your trip and enjoy it. I can’t tell you how good it feels to have guests stop and ask what rides they should head to next only to have them walk away excitedly because you just mapped out where they should go and when to avoid long wait times. Remember: as cast members we typically spend some of our free time in the parks. We know which times are the best to hit up certain rides, which rides are worth a long wait, and where you can go for some great quick service food.

Are you a Disney cast member and have anything you would like to add to this list? Are you a guest that has anything to add or input for this list? I’d love to hear your thoughts in the comments below!

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